Case CSG Liudger – Invoice processing

With the necessary restraint, CSG Liudger went looking for a suitable solution for the long lead times of invoices. After reference visits, they were convinced that ProActive was easy enough to be accepted by employees and effective enough to solve their problems at the same time.
The throughput time has been reduced and the work has been simplified in such a way that they accomplish the same work as before with less people.
The throughput time has been reduced and the work has been simplified in such a way that they accomplish the same work as before with less people.

CSG Liudger – Digital invoice processing

Time and again, the Christelijke Scholengemeenschap (CSG) Liudger turned away the offers from Purchase-to-Pay software suppliers. Their interest was piqued only when ProActive introduced an updated version after a couple of years.

CSG Liudger is a board Christian combined school with five locations for secondary education in Friesland. As the Head of Financial Administration, Halbe van der Wal explains the turning point after which they decided to give ProActive a chance.

“A couple of years ago, invoices arrived by mail at different locations. The invoices were forwarded to the budget holder from the location that received them. Sometimes an assessor was also required, involving three signatures. The invoice then had to be submitted to the location director, before eventually arriving at us. In total, this took five to ten days.”

Although the processing time of invoices was an issue, the software they had seen up to that point was not sufficiently convincing.

User-friendliness and convenience

“We were looking for user-friendly software. If everyone gets the hang of it, it obviously garners much more support. Various organizations visited us to give a demonstration, and we chose the two most suitable.”

“During reference visits, we saw how easy ProActive is to work with. And it’s that user-friendliness, the clear set-up system, as well as the discussions with the account manager, that led to us opting for ProActive. Of course, it’s not just about the software itself, but also about the people you are dealing with.”

The implementation went smoothly. After the training sessions, CSG Liudger got straight to work. “We got used to the switch from paper to digital pretty quickly, although some colleagues saw that the reminder mail as SPAM. Almost all invoices arrived centrally, with half coming directly into the digital inbox. The handful of invoices that still came by mail are scanned first and then forwarded to the financial administration. They submit invoices for payment in our financial package AFAS. This takes just five days in total.

In addition to the daily invoices, CSG Liudger also gets special invoices. “Invoices from the energy provider are spread across multiple cost centers. This is done when they are sent to the authorized signatories. We also have invoices that are spread across multiple periods, such as Executive Board invoices. This involves paying a certain amount per pupil per school year.”

Halbe van der Wal
Head of Financial Administration
“If everyone gets the hang of it, it obviously garners much more support.”

Half an FTE less

CSG Liudger opted for ProActive to reduce the processing times of invoices using a practical digitized process. A very favorable by-product of that is their new process is that they are now working with half an FTE less. But that is not the only positive by-product. “I’ve also noticed that budget holders are now assessing invoices with a more critical eye. It happens with some regularity that they notice the invoice is for a different location by looking at the coding. This is because incoming invoices are more widely distributed and no longer arrive in large stacks that budget holders then have to rapidly scrutinize and sign.

ProActive delivers concrete results. Many people benefit from the simplification of these business processes. The status of invoices is always accessible and I can see the reason why an assessor rejects an invoice. I’d never want to return to the old situation.”

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